One thing I noticed is that when people call us in Houston to schedule an appointment for an appliance repair we go there only to find out that they recently purchased a unit second hand off of someone else. Now, I don’t have anything to say about buying things used. I buy used equipment all the time.
But, there should be a buyer beware clause like the car dealers have about the used lemon laws for purchasing junk vehicles. Like my mother always said, ” its whats on the inside that counts.” However, as unfortunate as it may seem I fix a lot of things in this business that a person bought that was really junk. Now, I’m a huge fan of craigslist. Don’t get me wrong, but there are a lot of reputable companies out there that use this free advertising method of getting their products out to market locally. We need to take it seriously.
There is a reason “why” people are getting rid of those units in the first place. Also there are people out there advertising used and scratch and dent only to find out that they are selling a business out of their garages. First thing I would ask for is a sales tax permit to see if they are real. Then I would ask for a contractual agreement as far as warranties are concerned.
Sometimes, they have these machines plugged in only to work for a week and then when your at home it suddenly breaks down. You thought you had a good deal only to realize now you have to pay to have it repaired and the guy you bought it from only covers warranties if you bring it back to their place of business. Otherwise you would have to pay a trip fee for them to send someone out to your place. To me, in my opinion, this is bad business.
Do your research before making a financial commitment to buy from someone that doesn’t sell at a retail establishment. When I perform my service calls and come across a unit that does not warranty the service I always refer the person to whom I trust that call sell them a better unit for a low cost and also properly dispose of their older unit. Everyone wins in this situation, and by helping this customer I also gained trust and future referrals for my own business.
Do your research before you get screwed in the deal. Even when hiring a repair man always be aware. Are you paying them? Or are you writing out checks to their business name? Of course you may be thinking that your saving money, but even if you pay a little more, your saving huge in the long run.